Our patients are routinely surveyed so that we can monitor our strengths and our weaknesses, in order to continually strengthen our patient's experience with us. The following survey results cover the three—month period from December 2006 through February 2007 and reflect the opinions of inpatients discharged to home during this period.
- 98% of patients indicated that their patient experience at Roswell Park Cancer Institute met or exceeded their expectations.
- 99% of patients told us that they would be willing to return to the Institute should their medical condition warrant it.
In addition:
- 97% would be extremely or very likely to recommend Roswell Park to others
- 98% were satisfied with the medical care provided by their Roswell Park physicians
- 95% were satisfied with the nursing care they received
- 99% expressed satisfaction on four questions relating to our compliance with the Patient's Bill of Rights
- 99% felt their family was treated with courtesy and concern
- 99% said hospital staff addressed them appropriately
- 99% indicated hospital staff respected their privacy
- 99% noted that hospital staff wore their ID badges
